Providing the training you need to succeed in today's project environment

Name of Course: Managing Projects and Leading People

Course Number: 2169-JTC811

This course is a case study based, interactive and hands-on project management experience. Attendees will gain project management knowledge by actually managing and controlling a project from start to finish, from meeting with the customer, defining the scope and creating a project plan, to controlling the project while in progress and eventually closing down the project. The course covers tools for all of the project management process groups and also looks at team dynamics and conflict resolution in a project environment.

Target Audience:
Project managers and project participants who need a solid foundation for planning and executing a project and building an effective team.


Duration: Two days

PDUs: 16 PDUs


  • Learn and use a simple, repeatable Project Management Process
  • Use a set of tools and templates designed to support this process
  • Review and discuss industry standards for project management from the Project Management Institute ® (PMI)
  • Build a cohesive project team
  • Deal with project conflicts
  • Gain customer support/commitment
  • Review and understand estimation techniques
  • Establishing project communication and status reporting
  • Understand the use of Earned Value in progress reporting

Instructional Methods:
Lecture, group discussions, individual practices and case studies teach and reinforce project management and leadership concepts.

Topics Covered:


  • Review course objectives and agenda
  • Team Development Model
  • Team building/Kick-off meeting

Project Methodology

  • PMI Overview
  • 5 Step Project Methodology based on PMI
  • Integrating Project Process with the Product Development Life Cycle
  • Components of a Project Plan
  • Develop a project charter


  • Stakeholder Analysis
  • Definition of Project Management terms
  • Review what is part of the scope statement
  • Techniques to create a WBS
  • Create scope statement and WBS for Case Study

Network diagram and Schedule

  • Estimating techniques
  • Dependencies
  • Critical Path and techniques to reduce it
  • Gantt chart and milestones
  • Create dependencies and layout a Gantt chart for Case Study

Resource Plan

  • Roles and Responsibilities
  • Skills evaluation
  • Gaining commitment for resources
  • Complete Roles and Responsibility matrix
  • Coaching skills for the project manager

Communication Plan

  • Purpose
  • Components
  • Techniques for communication

Conflict Management

  • Sources of conflict
  • Conflict resolution techniques
  • Difficult conversations

Risk Management

  • The risk process
  • High level Risk assessment
  • Detail Risk Assessment
  • Risk responses
  • Risk monitoring
  • Create a Risk Plan

Project Control

  • Metrics
  • Plan vs. Actual
  • Significant variances
  • Root cause analysis
  • Corrective actions
  • Status reporting using Earned Value

Change Control and Configuration Management

  • A formal process
  • Change Control Board


  • Key things to remember
  • Lessons learned